Shared Services

Shared Services for Business and Corporations

The promise of Shared Services is simple: to generate efficiencies through the consolidation of internal services (HR, payroll, IT, accounting, etc.). Unfortunately, reality is not always as simple. Many organizations have found it difficult to effectively move the concept forward, or found that the promised benefits were not realized when implemented.

Where Do Things Go Wrong?

With respect to creating a Shared Services organization, there are several common areas where companies struggle:

  • Strategy development and business case preparation
  • Understanding the true cost of services and the allocation of charge backs to business units
  • Problems with governance, accountability, and reporting
  • Decisions regarding in-house vs. outsourced service provision
  • Inadequate organizational realignment and process redesign
  • Inadequate training and change management for staff
  • Service level and contract management
  • Performance measurement

Getting It Right – The Do’s and Don’ts

There are a number of invaluable Do’s and Don’ts that we have learned during Shared Services implementations:


  • Think big, start small, scale fast
  • Invest in benchmarking and have a thorough business case
  • Have a clear understanding of service delivery costs
  • Transform, don’t just consolidate
  • Engage staff from the outset
  • Keep Service Level Agreements simple


  • View Shared Services as simply a cost-cutting opportunity
  • Underestimate organizational resistance
  • Forget to adjust job descriptions, compensation and recognition systems
  • Allow “shadow services” to develop

The Total Solution

We will work with you to move your Shared Services initiative from concept to reality. We help clients in assess, design, implement, and operate their Shared Services organization. Our Service Management Framework would allow you to run a business of shared services within your business of delivering products and services to your external clients.

Our Shared Services Manager is a complete measurement and management solution that provides the software solution needed to effectively manage a Shared Services organization.

Contact Us to Book a Free Shared Services Assessment

Our Expertise

Lead by Dr. Vijay Jog, CRGroup’s team of Business Solutions Consultants lend vast expertise and real-world practicality to help clients solve their unique business challenges. With over 28 years of experience in every industry, CRGroup delivers process and systems for success – from strategy to execution.


Explore Shared Services Solutions

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Cost Allocator

CRG Cost Allocator™ is a flexible and efficient costing application that performs multi-level step-down cost allocations by percentage, fixed value, cost drivers, or balances in other accounts to determine true costs and profitability. It automatically connects to various General Ledgers and creates journal entries

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FlexABM® is a proven enterprise-wide Activity-Based Costing and Management (ABC/M) solution that identifies the true cost of all activities and provides decision-makers with the analytical tools, models, and methodologies to effectively evaluate business processes.

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All-in-one corporate performance management, BI and reporting
Trusted by over 3,000 organizations worldwide, Board is the #1 decision making platform available offering flexible and easy-to-use software for business intelligence, corporate performance management, and advanced analytics.