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Microsoft Dynamics CRM

Deliver an Amazing Experience at Every Stage Of Your Customer Journey

Microsoft Dynamics CRM is an integrated, data-driven software solution that improves how you interact and do business with your customers. This powerful solution can help your business manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.

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Canada’s Partner for Dynamics CRM

We are proud to support organizations across Canada with fully integrated customer relationship management. Our team of Dynamics CRM and Dynamics 365 experts is dedicated to delivering a superior experience across planning, implementation, customization and support of your Dynamics CRM solution.  As a Microsoft Gold Certified Partner, CRGroup has empowered people and businesses to realize their full potential with Microsoft Dynamics CRM.

By using best practices and methodologies cemented over years of experience, CRGroup will ensure that your team is fully trained and ready to realize the full benefits of Dynamics CRM. We offer:

  • Highly trained and certified consulting and project management team
  • Commitment to know your business and understand your unique challenges
  • Exceptional project and change management experience
  • Specialized industry and business process expertise
  • Straightforward, honest, open communication
  • One-on-one and group training with a patient and relaxed approach
  • Support beyond go-live to ensure you get the most out of your system

Get Started with Microsoft Dynamics CRM

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM provides a comprehensive view of contact information and interactions through the integrated sales, marketing, and customer service features. Your team will be able to share information, accelerate sales, identify new revenue opportunities, and deliver more consistent service to your customers.

Deliver amazing customer experiences with Microsoft Dynamics CRM

  • Attract prospects more effectively
  • Improve business performance
  • Increase engagement with existing customers, partners and members
  • Manage and share business information easily
  • Operate more profitably by working efficiently

ClickDimensions-Blue-LogoThe Marketing Automation Platform for Dynamics CRM

CRGroup is a proud partner of ClickDimensions, the marketing automation platform for Dynamics CRM and Dynamics 365 users offering fully integrated email marketing, lead nurturing, web form creation & landing page design. Learn more…

 Microsoft Dynamics CRM Features Overview

Dynamics CRM is designed to manage and maintain sales, marketing, customer relationships, track engagements, and deliver actionable data–all in one place.

Customer Service & Support

  • Consistently deliver efficient customer care with tools that help support the nurture and retention of customers
  • Create customizable views of your customers’ information including interactions and service history
  • Seamlessly respond to customer cases with a process-driven user interface
  • Delegate actionable items to team members using workflows

Sales Enablement

  • Simplify your lead qualification process to help drive successful lead conversions
  • Automate sales activities with powerful system workflows
  • Improve closing rates with lead and opportunity management
  • Manage opportunities through various sales stages and steps with built-in functionalities
  • Track all your leads, opportunities, and contacts in one centralized location

Customer Support

  • See all transpired activities such as emails, tasks, calls and other related information to an entity
  • Receive in-depth views about customer behaviors
  • Access company data at any time, from any location using mobile, desktop, or laptop.
  • Understand customer needs with insights from tracking

Dynamics CRM in Action!

See how the Canadian Association of Broadcasters was able to connect with contacts more effectively by using Microsoft Dynamics CRM

CRGroup is Your Trusted Partner for Microsoft Dynamics CRM

Increase your sales

Microsoft Dynamics CRM helps your sale force:

  • Automate your lead system
  • Boost sales productivity
  • Gain visibility and improve decision-making with complete analytics
  • Improve sales planning and management
  • Manage leads and opportunities more effectively
  • Measure and forecast sales activity
  • Streamline the sales process, including automated quote creation and order management
  • Track customer communications

Align your marketing

Microsoft Dynamics CRM helps your marketing team:

  • Automate workflows
  • Gain key insights for decision making
  • Improve response management
  • Manage your data effectively
  • Pinpoint your marketing efforts
  • Simplify campaign execution
  • Streamline lead tracking

Improve your customer service

Microsoft Dynamics CRM will allow your service representatives to:

  • Enhance the customer service experience with insightful, actionable intelligence
  • Establish processes that facilitate a connected organization
  • Get the right information at the right time
  • Manage accounts with insight and collaboration
  • Respond to cases quickly and precisely
  • Simplify contract management
  • Streamline scheduling with all resources required to perform a service

The right solution for your industry

Microsoft Dynamics CRM is flexible, easy to use, and engineered to fit your organization.

  • Consulting and Professional Services
  • Distribution
  • Government
  • High Tech and Software
  • Membership Associations
  • Not-for-profit

Realize the full potential of your CRM investment

Get up and running quickly and smoothly with Dynamics CRM by working with a partner that has deep product knowledge and process improvement expertise. Benefit from CRGroup’s commitment to Microsoft technologies, deep product knowledge and commitment to help clients gain efficiencies and improve performance.

Our solution design and implementation team is certified in the Microsoft Dynamics Sure Step Methodology. The process includes the following major steps:

  • Diagnostic
  • Analysis
  • Design
  • Development
  • Deployment
  • Operation

Microsoft Dynamics Sure Step Methodology

Customize your CRM Solution with CRGroup’s Development Expertise

Microsoft Dynamics CRM is a robust customer relationship management (CRM) solution that can be configured to meet the needs of most organizations.

However, in some situations the CRM system must be customized to conform to very unique or specialized business processes. In such cases, CRGroup will review the requirements and determine if a suitable add-on solution is already available in the marketplace for purchase. Otherwise, the CRGroup development team will customize the solution or integration to meet the organization’s specific needs.

Turn Dynamics CRM Users into Experts with CRGroup Training

When you purchase and implement any new technology, you are making a significant investment. CRGroup understands this and wants to help you get the most out of that investment, immediately and in the long-term.

Our goal is to provide you and your team with the knowledge and tools you need in order to maximize your organization’s technology investment.

Custom Training Solutions: CRGroup is happy to design and present custom, hands-on training program for your company’s business and/or technical users. Custom training sessions are designed to suit your unique needs and are conveniently held in your company’s own location. We bring the training to you!

To discuss Dynamics training solutions, please contact us.

Get started with Dynamics CRM!

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