Earn customers for life
Differentiate your brand with Microsoft Dynamics 365 Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.
Effortless customer service begins here. Create positive experiences through any channel and on any device to exceed customer expectations.
Explore Dynamics 365 Customer Service Capabilities
Dynamics 365 Customer Service empowers agents to solve cases faster and provide differentiated levels of support.
Deliver fast, personalized service and support with Dynamics for Customer Services
Guide agents to optimal outcomes. Guide agents to the right actions with AI-driven insights surfaced at the right time on a single interface.
Deliver value at every touchpoint. Treat every customer like a VIP with a 360-degree view of each customer’s experience so that agents can personalize interactions.
Resolve issues proactively. Avoid service and support issues with predictive care. Analyze data from connected devices and take action before warning signs become a problem.
Engage with customers on any channel or device. Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for a quick resolution.
Learn from every interaction
Improve agent performance. Analyze contact center operations and agent interactions to improve customer engagement. Promote optimal behaviour with individual games and team competition.
Speed onboarding and adoption Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning.
Enable an agile support model. Optimize staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
See things from the customer’s perspective. Survey, measure, and act on feedback after every service engagement by bringing your customer data together with survey insights from Microsoft Forms Pro—included with Dynamics 365 for Customer Service.