Deliver Outstanding Customer Service
Quality customer care relies on secure and reliable access to customer data and engagement histories. Without this, businesses are not able to optimize interactions or fully understand client needs. Customer Relationship Management (CRM) software helps to create stronger relationships with former, current and prospective customers while maximizing marketing and customer service capabilities.
CRGroup helps companies in all industries engage customers, members, donors and stakeholders and empower sales and marketing. Our trusted methodology, supported by industry-leading solutions helps clients facilitate the centralization and tracking of vital customer, sales, and marketing activities.
Technology-Driven Customer Relationship Management
- Centralize customer data & case history
- Understand client needs to optimize service
- Enrich customer interactions & communications
- Reduce customer response times
- Identify key customers
- Track the entire customer journey - from prospect to client
Leading Solutions for Effective Customer Relationship Management
Microsoft Dynamics CRM
Microsoft Dynamics CRM provides a comprehensive view of contact information and interactions through the integrated sales, marketing, and customer service features. Your team will be able to share information, accelerate sales, identify new revenue opportunities, and deliver more consistent service to your customers.
Your Partner for Microsoft CRM & Dynamics 365
For more than 30 years, CRGroup has been proud to plan, implement, train, support, and customize Microsoft Business Solutions in Canada’s Capital region, as well as Eastern Canada, the United States, and the Caribbean. Our team of experienced CRM Consultants works to understand your unique needs and deploy Dynamics CRM and Dynamics 365 to help you better serve your members and clients.
Get Started with CRM
Your Success is What Drives Our Team
From planning to engagement, delivery and customizations, our staff is by your side and committed to your success.