Your customers & members deserve the best.
That is why Microsoft developed Dynamics 365 Customer Service, a powerful CRM solution packed with tools to empower your teams to deliver a consistent, branded, personalized, and superior experience to clients and members. Used by companies like Visa®, Adobe® and Coca-Cola ®, Dynamics 365 CS was built to integrate with your existing systems, data, and Microsoft technologies, and to provides everything you need to track, engage and support your customers today and into the future. We will show you how Dynamics 365 CS can help you tackle your most pressing customer service challenges and empower your team to earn customers for life.
Deliver fast, personalized service and support with CRGroup + Dynamics 365 Customer Services
Guide agents to optimal outcomes. Guide agents to the right actions with AI-driven insights surfaced at the right time on a single interface.
Deliver value at every touchpoint. Treat every customer like a VIP with a 360-degree view of each customer’s experience so that agents can personalize interactions.
Resolve issues proactively. Avoid service and support issues with predictive care. Analyze data from connected devices and take action before warning signs become a problem.
Engage with customers on any channel or device. Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for a quick resolution.
Your Partner for Microsoft Technology
For over 30 years, we have been helping Canadian organizations leverage Microsoft technology to transform their business. We are available to help you evaluate, implement & optimize leading technology applications across your entire business.