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Resolve service issues the first time, every time

Deliver exceptional customer experiences using Dynamics 365 Field Service to dispatch the right resource at the right time to the right place—with all the tools to succeed the first time.

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Seeing is Believing

Learn how Microsoft Dynamics 365 for Field Service can help you personalize service, empower teams, and unify technology through one complete source of customer data.

 

Field Service Customer Service Insights dashboard

Deliver service proactively

Prevent service calls by remotely detecting and resolving issues before they become a problem using IoT (Internet of Things) remote sensors.

Transform your business from a cost center to a profit center, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

Get a 360-degree view of customer assets and define SLAs (service level agreements), so that you can meet and exceed expectations.

Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.

Gain customer insights by automatically sending personalized surveys after field service calls using Microsoft Power Automate.

Schedule resources intelligently

Dispatch the right technician at the right time with the right experience using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.

Seamlessly triage calls and dispatch technicians by combining Field Service with Dynamics 365 Customer Service to ensure a unified workflow while reducing operational costs.

Better manage resource assignments by using a drag-and-drop scheduling board and interactive map to schedule the nearest and most available technicians.

Optimize technician resources with automatic scheduling that minimizes travel time and maximizes utilization while responding to delays, cancellations, and urgent work.

Effectively manage asset history to keep technicians up to date or connect to Dynamics 365 Finance and Dynamics 365 Supply Chain Management so you can synchronize data down to the truck level.

Field Service Customer Service dashboard

Want to know more about Dynamics 365 for Field Service?

Contact us to get started or learn how you can implement and use Dynamics 365 for Field Service to its full potential!

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