Implementation Consultant

Implementation Consultant – CRG emPerform

CRGroup is seeking a highly energetic and self-motivated Implementation Consultant to join the emPerform team. The Implementation Consultant would be a key member of the implementation & support team, responsible for planning & executing the set-up and training of CRGroup’s award-winning employee performance management solution, emPerform. This is a full-time position.

Key Responsibilities:

  • Lead the implementation and optimization of emPerform at client sites.
  • Interface and meet with prospects and clients as needed for any of the following: software implementation or upgrade, problem resolution, enhancements, specialized reporting, training, pre and post-sales support.
  • Implement software while adhering to the project management model for smooth delivery of standard implementations.
  • Manage deadlines, milestones and deliverables for multiple implementation projects.
  • Assist the Sales team in presenting the software to key prospects during detailed demonstrations.
  • Address technical questions; occasionally provide backup to existing technical support staff; resolve customer technical issues and concerns.
  • Develop and deliver customer training, both onsite and remote.
  • Collaborate with clients to optimize their Employee Performance Management (EPM) processes using emPerform.
  • Master the capabilities of emPerform and advise customers on how to most effectively use the solution to meet their business requirements.
  • Identify opportunities to improve the system and disseminate client feedback to the relevant departments within the organization.
  • Work with team members to define, prioritize, and implement selected enhancements.
  • Assist with technical aspects of configuration including installation and deployment for on-premise customers; set up of Single Sign On functionality and automated employee data integrations.
  • Liaise with development team on customer related technical queries and support items.

Ideal Candidate:

  • Knowledge and experience in HR technology sector or some overall HR functional experience.
  • Technical aptitude: high proficiency with web-based systems and MS office, SQL 2008 or higher knowledge.
  • Communication skills are extremely important: must be able to communicate at all levels within any organization; excellent written communication, verbal communication, active listening and presentation skills.
  • Be a self-starter; able to work productively with minimal supervision.
  • Able to provide occasional support outside regular business hours.
  • Willingness to travel 5-7 days per month.
  • Strong business process, time management and analytical skills are essential.

Education Requirements:

  • University degree; preferably in Business with a specialization in HR or Information Systems.
  • 2-3 years of business systems implementation or support experience.

How to apply:

Qualified applicants can email their cover letter and resume to careers@crgroup.com or fax to 613.232.7276 Attn: HR. Please indicate the Job Title in the subject line.

We thank everyone for applying; however, only qualified candidates will be contacted.

CRG emPerform logo

 

 

CRG emPerform is an award-winning employee performance management software solution, one of many solutions offered by CRGroup. This all-in-one suite includes robust functionality to simplify and automate core talent management processes, including: performance appraisals, compensation management, 360° multi-rater feedback, succession planning and reporting. emPerform is easy-to-use, highly customizable and guarantees the best value in talent management software. emPerform has a diverse client base in industries such as healthcare, logistics, manufacturing, not-for-profits, public sector, and financial services. To learn more, visit: https://employee-performance.com/

CRGroup DNA – Who We Are and Why You Should Join:

Passion & Drive

We are passionate about our jobs and love coming into work each and every morning; spreading energy and positivity throughout the company. At CRGroup, we are driven to deliver expert services & solutions to meet client needs.

Customer-Centric Mindset

Improving client performance and providing them with catered solution is our passion. We strive to solve client challenges. Every member of our team is known for being flexible and committed to customer service & satisfaction at every stage.

CRGROUP DNA

Curiosity & Innovation

We are encouraged to take on new things, take risks, have fun, be innovative and think of new ways to solve problems. This innovation spirit is what helps CRGroup stand out and provide leading edge solutions for customers.

Teamwork & Trust

At CRGroup, we are surrounded and supported by team members who trust and believe in each other. This integrity and accountability fosters productive teams where the possibilities for success are endless.

Benefits of Working at CRGroup:

CRGroup is committed to employee satisfaction and success. We offer a unique and inspiring place to work where employees are challenged to do their best and get recognized for their contributions

Performance Culture

  • At CRGroup, we are challenged to excel and develop in multiple areas of interest.
  • CRGroup is committed to the development and growth of every team member – we invest heavily in training and certifications.
  • Strong contributions and performance is recognized and rewarded.

Exclusive Perks & Comprehensive Benefits

  • competitive pay & flexible work schedule
  • winter-holiday shut-down
  • free coffee
  • regular company status meetings with CEO
  • free on-site parking
  • medical & dental groups benefits plan
  • short & long-term disability
  • travel medical insurance

Work hard & Play Hard

CRGroup’s amazing team and active social committee ensures that hard work is balanced with a lot of fun!

wine tastingTeam around fireTeam golfingteam playing laser tagHalloween team in costumesNatalie pie in face

How to apply:

Send your resume and cover letter to careers@crgroup.com

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