Customer Solutions/Admin/Accounting

Customer Solutions/Admin/Accounting

Corporate Renaissance Group is seeking an individual for a full-time, 12 month contract position located in Ottawa, Canada.

Job Summary

The primary area of responsibility for the Customer Solutions/Admin/Accounting is to perform a variety of challenging, specialized or confidential clerical, accounting and administrative duties while assisting co-workers and providing customer support.  The Administrative staff provide support to consulting and technical staff, including customer service, special projects, office work flow, correspondence, proposals, data compilation and records control.  A strong customer focus is required as the incumbent will be interfacing with CRGroup’s local and international operations teams, partners and clients.

Responsibilities:

  • Provides Customer Support for our APPS line of Microsoft Business Solutions enhancement software using Microsoft Dynamics GP (fill software orders and generate new Registration keys, receive payments and send out invoices; generate upgrade registration keys for existing APPS customers)
  • Send price lists, order forms, etc. to prospective VARS (Value Added Resellers); prepare upgrade quotes when necessary
  • Field customer support inquiries, especially registration key issues; forward support calls to technical support
  • Accounting A/R follow-up and collections management using Microsoft Dynamics GP
  • Reception (relay incoming VOIP messages and greet visitors)
  • Shipping and handling (mail, courier)
  • Maintain open and effective communications for staff and customers
  • Maintain calendars, schedule appointments and meeting facilities
  • Maintain records through filing, retrieval, retention, storage, compilation, updating and destruction
  • Practice CRGroup’s operating policies
  • Provide support using current software: Microsoft Word, Excel, PowerPoint; Microsoft Dynamics GP, CRM, SharePoint; Adobe Acrobat
  • Operate and maintain office equipment (telephones, photocopier, facsimile, scanner, printers, personal computers, etc.)
  • Maintain office supplies and filing systems
  • Assist all CRGroup staff as required (marketing, research, data entry, word processing, telemarketing, inventories, etc.)
  • Other administrative duties as required

Knowledge/Experience:

  • Business Administration diploma/certificate or equivalent work experience.
  • Knowledge of Microsoft office suite (Word, Excel, PPT).
  • Experience administering Dynamics GP or other ERP/CRM system would be ideal.
  • Be a self-starter; able to work productively with minimal supervision.

How to apply:

Qualified applicants located in Canada can email their cover letter and resume to careers@crgroup.com or fax to 613.232.7276 Attn: HR. Please indicate the Job Title in the subject line.

We thank everyone for applying; however, only qualified candidates will be contacted.

CRGroup DNA – Who We Are and Why You Should Join:

Passion & Drive

We are passionate about our jobs and love coming into work each and every morning; spreading energy and positivity throughout the company. At CRGroup, we are driven to deliver expert services & solutions to meet client needs.

Customer-Centric Mindset

Improving client performance and providing them with catered solution is our passion. We strive to solve client challenges. Every member of our team is known for being flexible and committed to customer service & satisfaction at every stage.

CRGROUP DNA

Curiosity & Innovation

We are encouraged to take on new things, take risks, have fun, be innovative and think of new ways to solve problems. This innovation spirit is what helps CRGroup stand out and provide leading edge solutions for customers.

Teamwork & Trust

At CRGroup, we are surrounded and supported by team members who trust and believe in each other. This integrity and accountability fosters productive teams where the possibilities for success are endless.

Benefits of Working at CRGroup:

CRGroup is committed to employee satisfaction and success. We offer a unique and inspiring place to work where employees are challenged to do their best and get recognized for their contributions

Performance Culture

  • At CRGroup, we are challenged to excel and develop in multiple areas of interest.
  • CRGroup is committed to the development and growth of every team member – we invest heavily in training and certifications.
  • Strong contributions and performance is recognized and rewarded.

Exclusive Perks & Comprehensive Benefits

  • competitive pay & flexible work schedule
  • winter-holiday shut-down
  • free coffee
  • regular company status meetings with CEO
  • free on-site parking
  • medical & dental groups benefits plan
  • short & long-term disability
  • travel medical insurance

Work hard & Play Hard

CRGroup’s amazing team and active social committee ensures that hard work is balanced with a lot of fun!

wine tastingTeam around fireTeam golfingteam playing laser tagHalloween team in costumesNatalie pie in face

How to apply:

Send your resume and cover letter to careers@crgroup.com

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